Due to the COVID-19 Pandemic, returns & exchanges may be denied. All requests will be on a case by case basis.
WHAT IS YOUR RETURN POLICY?
We take great pride in our products’ quality and excellence. It is important to us that you are completely satisfied with your purchase order. If for any reason you do not absolutely love your item(s), we will gladly issue a refund for the value of the merchandise or exchange your item(s) within 7 days of delivery. Please email us at: firstname.lastname@example.org for any other questions or concerns regarding returns and/or exchanges. A representative will respond within 24-48 hours.
WHAT IF MY ORDER IS INCORRECT OR IS MISSING AN ITEM?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), please email email@example.com within 24 hours from the date you received the package..
MY PACKAGE WAS DAMAGED WHEN I RECEIVED IT, WHAT DO I DO?
All items are thoroughly checked and weighed prior to shipping. If an item is damaged during shipping, please contact us by email at firstname.lastname@example.org within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package, including the tissue paper as items may be wrapped. If you do not contact us within 24 hours, 400M Diva Collection will not be responsible for the damaged items.
*We reserve the right not to accept certain damaged items. We have no control of the weather. Please do not leave lipstick and/or lip liners in direct heat for a long period of time as this may cause lipsticks to melt.
AFTER MY ORDER IS SUBMITTED, CAN I MAKE CHANGES TO IT OR CANCEL IT?
We will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been processed and shipped, we're sorry but we will not be able to cancel the order or issue a refund. Please email email@example.com for any other questions or concerns.
ADDITIONAL INFORMATION REGARDING ORDERS
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Prices and products are subject to change at anytime.