Shipping Information
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at customerservice@400mdiva.com.
At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day.
If you have not received an email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your mailing address is complete and correct (including apartment and unit/condo numbers) as we may not be able to change your address once the order is completed.
WHAT SHIPPING METHOD DO YOU USE?
We only ship via USPS (United States Postal Service) with delivery confirmation. We offer first class standard shipping to the USA (5-7 business days). International orders may take up to 15 business days or longer to arrive. You may track your order by visiting www.usps.com. The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. First-Class can take 3-7 days longer than normal to deliver during the holidays (especially during the months of November-December and February through April). We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
HOW IS MY ORDER PROCESSED?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 3 days after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from 400M Diva Collection will indicate an actual processing time frame.
WHAT WILL HAPPEN IF MY PACKAGE IS UNDELIVERABLE TO MY ADDRESS?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservice@400mdiva.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order. We do not refund shipping fees on returned mail.
HOW DO I CHECK ON OR CONTACT SOMEONE ABOUT AN ORDER I HAVE PLACED?
For questions regarding the status of your order, or any other questions, please email us at customerservice@400mdiva.com.
WHAT IF MY ORDER IS INCORRECT OR IS MISSING AN ITEM?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), pleases email customerservice@400mdiva.com within 24 hours from the date you received the package..
MY PACKAGE WAS DAMAGED WHEN I RECEIVED IT, WHAT DO I DO?
All items are thoroughly checked and weighed prior to shipping. If an item is damaged during shipping, please contact us by email at customerservice@400mdiva.com within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package, including the tissue paper as items may be wrapped. If you do not contact us within 24 hours, 400M Diva Collection will not be responsible for the items.
ADDITIONAL INFORMATION REGARDING ORDERS
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Prices and products are subject to change at anytime.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at customerservice@400mdiva.com.
At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day.
If you have not received an email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your mailing address is complete and correct (including apartment and unit/condo numbers) as we may not be able to change your address once the order is completed.
WHAT SHIPPING METHOD DO YOU USE?
We only ship via USPS (United States Postal Service) with delivery confirmation. We offer first class standard shipping to the USA (5-7 business days). International orders may take up to 15 business days or longer to arrive. You may track your order by visiting www.usps.com. The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. First-Class can take 3-7 days longer than normal to deliver during the holidays (especially during the months of November-December and February through April). We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
HOW IS MY ORDER PROCESSED?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 3 days after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from 400M Diva Collection will indicate an actual processing time frame.
WHAT WILL HAPPEN IF MY PACKAGE IS UNDELIVERABLE TO MY ADDRESS?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservice@400mdiva.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order. We do not refund shipping fees on returned mail.
HOW DO I CHECK ON OR CONTACT SOMEONE ABOUT AN ORDER I HAVE PLACED?
For questions regarding the status of your order, or any other questions, please email us at customerservice@400mdiva.com.
WHAT IF MY ORDER IS INCORRECT OR IS MISSING AN ITEM?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), pleases email customerservice@400mdiva.com within 24 hours from the date you received the package..
MY PACKAGE WAS DAMAGED WHEN I RECEIVED IT, WHAT DO I DO?
All items are thoroughly checked and weighed prior to shipping. If an item is damaged during shipping, please contact us by email at customerservice@400mdiva.com within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package, including the tissue paper as items may be wrapped. If you do not contact us within 24 hours, 400M Diva Collection will not be responsible for the items.
ADDITIONAL INFORMATION REGARDING ORDERS
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Prices and products are subject to change at anytime.